naps gear is not clear with user

Ive been buying from Naps for YEARS now. Quite ok equipment. Some labs are obviously better than others, and most are overrated by people giving 5-star reviews in exchange for free gear. I have a problem with this. Once I left a bad review and they removed it. Are you wondering why you only read positive reviews about Naps? NO BUSINESS in the world is so perfect. The fact that they dont offer a way to leave reviews on their site other than gear reviews for me is sketchy AF. Anyone claiming to receive their gear internationally within 1-7 days is fake. Takes 2-3 days to arrive from overseas. Not to mention the CUSTOMS. Who best needs 4-10 days to process your package. Right now Im just waiting for my last package with NAPS. 38 working days have passed. 6 weeks and it is obvious that the package has been lost based on the tracking information. And their customer service sucks ***! at the moment. Not what it used to be. All you have to do is read the information on the tracking page to you. As if you couldnt see it yourself. Now they tell me to wait another 20 days. Do the math. Way too long and they dont even try to be understanding. You cant have a successful cycle by waiting 60 business days for a package that took 4 days to arrive in my country from the other side of the world. The way the customer service sucks now and they dont allow any US CUSTOMER TO LEAVE REVIEWS AT OUR CONVENIENCE IS NOT TRANSPARENT. DO NOT BELIEVE ME? Go to the site yourself and at the bottom left you will see the option: REVIEWS FOR CASH