I have been ordering from Panda for over a year and have only had 1 issue. My order was for some reason returned to sender even though my address was correct. This was no fault of Pandas since they had everything correct. I reached out to Panda and filed a claim ticket. Within a day they had reached back out to me. They were able to figure out the issue and get me what I ordered all within a span of two days. Every order I jave placed with them, I have gotten clear communication of shipment and payment processing. I typically received the product in discreet, protective packaging. The product itself is great quality (Dragon Pharma) and I have at times put on 30 lbs of lean muscle.